JUNIOR ACCOUNT MANAGER (BRUSSELS)

 

About Seaters

Customer centricity means nothing when you only talk about yourself as a brand.

Everyone has a passion for something and fans want live experiences.

Seaters’ Wish List technology allows brands to propose an unlimited number of

people (B2C or B2B) to ask for experiences they are passionate about.

This is the perfect start to building a lasting, permission-based (GDPR compliant)

relation between your Brand and its audiences.

Seaters’ high gain – low risk solution is successfully delivering brands with

unprecedented ROI and insights.

Job Description:

Seaters is looking for an Junior Account Manager to join the Sales and Marketing

Team. You will work from our European office in Brussels (Diegem) and work in close collaboration with the other Account Managers.

In this role, your time will be divided between acting as a key point-

of-contact with our B2B accounts and managing inbound end-user enquiries from our European operations through our helpdesk. Our goal is to provide an industry leading experience for our customers and end-users!

 

Key Responsibilities:

  • Retain and grow our existing B2B accounts by following-up and manage their day-to-day needs

  • Manage client projects on the Seaters Platform: assist clients with the creation of Fan Groups, Wish Lists and the distribution of tickets

  • Assist with marketing campaigns for our B2B customers

  • Draft business intelligence reports requested by our B2B accounts

  • Maintain excellent customer relations to increase customer loyalty

  • Offer B2C customer support through our helpdesk: ensure satisfaction by following up with customer questions to verify that all issues have been resolved. As we grow, we need a structured balance between standardization and freedom to deal with issues as they come and taking the actions that are needed. You will contribute to build this structure.

What you bring to Seaters:

Native French and fluent in at least two of three: English, Dutch or Spanish

Sense for precision and detail

Excellent troubleshooting skills

Internet savvy and great interest in digital communications

Excellent communication skills both verbal and written

Customer oriented: must be passionate and curious about solving

customer/client needs in relation to ticketing/sponsoring

What Seaters can offer You:

  • The unique opportunity to join an ambitious start-up at the growth stage of its development. Your work will have a strong impact on our success.

  • Gaining marketing and business experience in the world of sports and events marketing with organizers and brands

  • Working with a motivated and dynamic environment of young professionals

  • Work in a dynamic and growing international team with customers all over Europe and in the US

  • A great working environment

Apply Now